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Frequently asked questions

Browse the topics below to find the answer you are looking for.

Booking and payment
Online booking and payment are mandatory. Radical Storage points do not accept luggage without online booking.
No, we set a fixed price. There will be no additional cost if your suitcase is heavier or larger than usual.
Rates are calculated daily (from 00.00 to 23.59). If you decide to pick up your bags after midnight you will have to pay an extra day.
Of course, you can! Our service has been used and appreciated by over 1,000,000 customers worldwide. Each Radical Storage Angel has an own webpage where you can check user ratings. Our partners have been carefully verified by our staff to guarantee a safe service and a great local experience. Angels can be local restaurants, groceries, hotels, bike rental, and many more!
Reservations are non-refundable.
Yes, any baggage, regardless of size, must be included in the online booking. The deposit will not take in any extra luggage that was not booked online.
Yes, of course! In the active orders section, you will find two buttons to add extra days/bags.
You can find all the information about your booking on the “Booking Details Page”. You can reach it by accessing radicalstorage.com or opening the Radical storage App.
Luggage storage service details
Users cannot see any address on the website due to security reasons and to prevent Angels from receiving unexpected or unregistered customers from Radical storage.
Once the booking process has been completed, you will receive an email with the address of our partner.
Yes, each piece of luggage can be covered by a 3000€ guarantee, no matter what country you find yourself in.
Luggage storage service details
Is the QR code not working? Don't panic, show our partner the order number (you find in the confirmation email)
No, there are no limits, even very large and very heavy luggage can be stored. We accept bike cases too.
Yes, if you arrive a little late for check-in or check-out it will not be a problem. Always remember to check carefully the opening and closing times of the chosen luggage storage.
Customer support
Customer support

Do you need assistance?

Contact our customer support team via the live chat available 24/7, or contact us at support@radicalstorage.com

ITALO è un marchio di Italo S.p.A. ©2021 - P.IVA: 09247981005