FAQ
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Radical Storage is a global luggage storage network with 10,000+ verified locations worldwide. We connect you with trusted local businesses (hotels, shops, lockers, restaurants) where you can safely leave your bags.
Book online in seconds, drop off your items, and enjoy your day hands-free.
Our partners are carefully selected local businesses (hotels, shops, lockers) that meet strict safety and service standards. Each location is verified and regularly checked for quality.
Yes, your peace of mind is our priority. All locations are carefully vetted and rechecked regularly. Every bag is covered by a € 3,000 warranty and supported by 24/7 customer service.
Each bag is covered by a guarantee of up to € 3,000 against damage, theft, or loss. If something goes wrong, our 24/7 support team will guide you through the process to resolve the issue as quickly as possible.
No size limits! Store anything from backpacks to surfboards or bikes, we’ve got space for it all.
Use the search bar on our website or app, enter your destination or allow location access to see nearby storage options instantly.
Hours vary by partner. You can check each location’s opening and closing times on its page before booking to make sure they fit your schedule.
You can store suitcases, backpacks, handbags, and even bulky items like strollers, bikes, or sports gear. For unusual items, contact our support team to confirm.
You can store your luggage for a few hours or several days at our daily rate. For long-term storage (over a week), contact our support team for assistance.
Prices start from € 1.60 /day, depending on bag size. A € 1.75 fee per bag is added at checkout to cover the € 3,000 Guarantee and 24/7 support.
Yes, online booking is required. It takes seconds and gives you instant confirmation, directions, and full coverage: € 3,000 guarantee and 24/7 support.
Bookings are non-refundable. You can change the number of bags or days in “Active Orders,” but cancellations aren’t eligible for a refund.
For security reasons and to ensure a smooth experience for all customers, the exact address of our partner is not displayed publicly. This prevents unauthorized drop-offs and ensures that only confirmed bookings are processed.
Yes, prices vary by item size. We offer different rates for small bags, standard luggage, and large or bulky items like bikes or strollers. Exact pricing is shown during booking.
Rates are calculated on a daily basis (from 00:00 to 23:59). If your pick-up extends past midnight, an additional day's charge will apply.
Radical Storage operates on a daily rate system (from 00:00 to 23:59), rather than hourly. This often provides better value, as you are not charged extra for every passing hour. The full daily rate applies even for short-term storage within the same day.
Absolutely! All partner locations are verified for safety and quality. You can also check user reviews on each location’s page — our partners include trusted shops, hotels, restaurants, and lockers.
Yes, each individual item of baggage, regardless of its size (e.g., suitcase, handbag, backpack), requires a separate booking. Unbooked items cannot be stored.
Yes, you can easily add additional bags or extend your storage duration. Simply navigate to the 'Active Orders' section on our website or app, where you will find options to modify your booking.
If you haven't received a confirmation email, all your booking details are accessible on your booking details page.
You can find this page by logging into https://radicalstorage.com/ or through the Radical Storage App.
We accept major credit and debit cards, as well as other popular online payment methods, which will be displayed during the checkout process.
The exact address of your chosen location will be provided in your confirmation email immediately after your booking is successfully completed.
If your QR code is not working, simply provide your partner with the order number found in your confirmation email. They will be able to process your drop-off or pick-up using this information.
Yes, we offer some flexibility for check-in and check-out times. However, it’s important to always check the specific opening and closing hours of your chosen Radical Storage location to avoid any inconvenience.
If you have further questions or encounter any issues, please contact our customer support team
directly on https://radicalstorage.com/contacts. We are here to assist you.
Do you need assistance?
Contact our customer support team via the live chat available 24/7, or contact us at support@radicalstorage.com
