私たちがその場所での最初の利用者だったため、従業員は荷物の扱い方を知らなかったようだ。
また、荷物はケージか隔離された保管場所で施錠してもらいたかったと言える。
Seems that we were the first users at the location, thus the employees had no idea how to handle the luggage.
Also, I would say that I would have preferred to have the bags locked up in a cage or segregated storage area.